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Job Details

Field Based Community Health Worker Rochester NY

Company name
UnitedHealth Group

Rochester, NY, United States

Employment Type

Work At Home, Healthcare, Nursing

Posted on
Jan 06, 2023

Valid Through
Apr 21, 2023


Field Based Community Health Worker – Rochester, NY','2125621','!*!Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life’s best work.SM

As a Community Health Worker (CHW), you will act in a liaison role with Medicaid members to ensure appropriate care is accessed as well as to provide home and social assessments and member education. CHW’s work in a team-based structure and spend the majority of their time in the community engaging directly with members. Interesting in learning to work with medically complex patients who may be experiencing significant addiction and/or behavioral health conditions is important for this role.

This position is full-time (40 hours/week) Monday to Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 08:00am – 05:00pm. This position is a field-based position with a home-based office. You will work from home when not in the field.

Primary Responsibilities:

Create a positive experience and relationship with the member

Help member set goals and develop a care plan to achieve those goals

Proactively engage the member to manage their own health and healthcare

Support the member to improve their wellbeing by staying out of the hospital, and attend regular visits to their primary physician

As needed, help the member engage with mental health and substance use treatment

Support the member to ensure pick-up of their prescriptions

Provide member education on community resources and benefits

Conduct post discharge activities from hospital facility and support connection to social services

Support member to engage in work or volunteer activities, if desired, and develop stronger social supports through deeper connections with friends, family, and their community

Partner with care team (community, providers, internal staff)

Knowledge and continued learning of community cultures and values

May conduct Health Risk Assessments (HRA) if needed

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

','!*!Required Qualifications:

High School Diploma / GED (or higher)

Ability to comply with UHG Telecommuting Policy and have a designated workspace inside the home with access to high-speed internet availability

Must have resided within the local community for 2 years

Knowledge of culture and values of community

Familiarity with the resources available in the community

Field based experience

Ability to travel locally, up to 100 miles round trip and up to 50% of the time

Access to reliable transportation that will enable you to travel to client and/or patient sites within a designated area

Must be available to work Monday through Friday, 8:00am - 5:00pm

Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.

Preferred Qualifications:

Bachelor’s Degree (or higher) in a health-related field

Knowledge and/or experience with behavioral health or substance use disorders

Previous care management experience

Licensed Practical Nurse (LPN), Certified Nursing Assistant/Home Health Aide, Certified Medical Assistant

CHW Accreditation

Experience working in Managed Care

Knowledge of Medicaid and/or Medicare population

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies required all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

New York City Residents Only: The salary range for New York City residents is $18.80 - $36.78.Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.


','Health & Social Services','US-NY-Rochester','','Care Services Clin Bus Enblmnt','Full-time','Field Based Community Health Worker – Rochester, NY

Company info

UnitedHealth Group
Website :

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